We sincerely apologize for the multiple emails you received here. Due to a glitch with a new emailing system, our server inadvertently sent out the same email numerous times to multiple people at once. We understand the level of inconvenience here, and are deeply sorry about this.
Please be assured that our team has identified and resolved the issue to prevent this from happening again and have fixed the system. We have also put in place safeguards that will automatically check what is sent out to ensure this would not even be possible going forward.
If you continue to receive emails, please note that would be your mail provider working through it's backlog, which we have no control over. This should cease at some point shortly.
We deeply regret the confusion and inconvenience this may have caused and appreciate your understanding. This is definitely not up to our usual very high standards and we are ensuring that something like this never happens again.
Again, we offer our sincere apologies for this issue, and if you have any questions or concerns, please do not hesitate to reach out to us directly. If you still wish to be removed from our records, then please email us back and we will give you a link to allow you to do this.
Thank you for your patience and understanding.
Buggs11385 wrote: ↑24 Feb 2025, 06:36
Attended London on Saturday. Way too overcrowded, staff trying their best to control the crowd with one qay systems etc but but was shoulder to shoulder with people most of the day. Last year me and my daughter had a great time, felt a bit let down this year, not much going on, just expected to buy.
Also, since Saturday I have received around 300 emails thanking me for attending, every email has about 700 other people's email address in it. Pretty sure that's a breach of data protection. You might want to get that sorted out ASAP!!!